Large Call to Action Headline
AEROBOT
CAPABILITIES
& FEATURES
These capabilities can significantly enhance business operations
by improving efficiency, customer satisfaction, and engagement,
ultimately leading to increased sales and reduced operational costs.
n.l.p & N.L.U
Natural language processing & Understanding
Contextual understanding:
Ability to understand the context of a conversation, interpret customer intent, and respond accordingly.
Multi-language support:
Support for multiple languages to carter global customers.
Sentiment analysis:
Detect and respond based on customer sentiment, weather positive, negative or neutral.
Entity recognition:
Identify specific details within text to personalize responses.
C.S.S.A
customer support & service automation
24/7 Availability:
Operate continuously to provide instant responses, reduce waiting times and improving customer satisfaction.
FAQs Knowledge Base Integration:
Ability to answer common questions or provide links to relevant articles from the company's knowledge base.
Ticket Generation & Escalation:
Automatically create support tickets and escalate complex issue to human agents.
Order Tracking & Support:
Provide real time updates on order status, shipment tracking and troubleshooting.
Return & Refund Processing:
Help customers with return requests or refund process by automated certain steps.
s.l.g
SALES & LEAD GENERATION
Lead Qualification:
Identify high-quality leads through conversations and qualify them based on predefined criteria.
Product Recommendations:
Suggest products or services to customers based on their preference, past interactions or behavior.
Sales Funnel Management:
Automate the movements of customer through different stages of the sales funnel.
Appointment Scheduling:
Book meetings or consultations directly within the chat interface for the sales teams or customer service.
p.c.e
personalization & customer engagment
User Profiling:
Maintain and update user profile based on interactions to offer tailored responses, products or services.
Dynamic Responses:
Adjust the chat-bot's responses based on previous customer interactions making it feel more personalized and human-like.
Push Notification:
Send personalized alerts or updates based on customer interests or recent activities.
o.i
omnichannel integration
Multi-platform Support:
Integrate with multiple channels, including websites, mobile apps, social media and messaging platforms.
Cross-Channel Continuity:
Ensure the chat-bot can carry over conversations from one platform to another, offering a seamless experience.
A.R
analytics & reporting
Conversion Analytics:
Track key metrics such as response time, customer satisfaction and resolution rates.
Performance Insights:
Analyse chat bot performance and track how many resolutions were solved without human interventions.
Customer Insights:
Collect and interpret customer data to help improve services, products or customer experience.
A/B Testing:
Test different chat-bot responses on workflows to optimize customer interactions and improve conversion rates.
a.w.i
automATION & WORKFLOW INTEGRATION
Task Automation:
Automate repetitive tasks such as data entry, follow-up emails, and lead assignments.
CRM Integration:
Integrate with customer relationships management systems to track and manage customer interactions.
Payment Processing:
Enable secure payment transactions directly within the chat interface for e-commerce businesses.
S.K.S
SELF-SERVICE & KNOWLEDGE SHARING
Self-service Options:
Allows users to perform tasks like updating account information, checking balances or managing subscriptions.
Knowledge Base Access:
Provide users with easy access to articles, FAQs, Video tutorials and troubleshooting guides without need to contact support.
s.p
security & privacy
Data Encryption:
Ensure all customer data exchanged through the chat-bot is secure and encrypted.
User Authentication:
Support user authentication via email, SMS, or bio-metric methods for sensitive interactions.
GDPR Compliance:
Adhere to data privacy regulations and ensure proper consent management when collecting data.
c.b
customizability & branding
Customizable Appearance:
Allows businesses to customize the look and feel of the chat-bot to match their brand.
Custom Workflows:
Offer flexibility to design workflows or conversation flow based on unique needs of the business.
Personalized Greeting & Messaging:
Tailor the greeting and interaction style to fit the company's tone and personality.
h.h.s
human handover & support
Smooth Handover To Human Agents:
Ensure the transition from chat-bot to human agent is seamless, allowing agents to view past interactions.
Escalation Management:
Set triggers for when the chat-bot should escalate the conversation to a human, ensuring customers don't feel frustrated.
Real Time Monitoring:
Allow human agents to monitor ongoing chats and intervene when necessary.
A.M.L.E
ai & machine learning enhancements
Continuous Learning:
Use machine learning to improve chat-bot overtime based on customer interactions, ensuring it becomes smarter.
Contextual Memory:
Remember past customer interactions across sessions to provide more relevant responses
Natural Dialogue Flow:
Continuously improve the chat-bot's conversational abilities to maintain a natural human-like interaction.
I.W.B.S
INTEGRATION WITH BUSINESS SYSTEMS
ERP Integration:
Integrate with enterprise resource planning (ERP) systems for seamless business operations, including inventory checks, order fulfillment, etc...
Social Media Integration:
Manage social media inquires through the chat-bot.
Email & Messaging Integration:
Handle and automate email responses, SMS, and other messaging services for improved efficiency.
a.m.t
ai-powered marketing tools
Campaign Management:
Assist with launching, managing, and optimizing marketing campaigns via conversations.
Survey & Feedback Collection:
Collect user feedback or run surveys to gather insights about product or services.
Re-targeting:
Use customer data to deliver personalized ads or messages through chatbot interactions.
c.r.s
compliance & regulatory support
Regulatory-adhering Conversations:
Ensure that the chat-bot complies with industry specific regulations such as HIPPAA (healthcare), PCI DSS (payment processing) and others.
Audit Trails:
Maintain logs of conversation and transaction for auditing purposes ensuring compliance with internal policies and regulations
AI ELEVATE. AI AUTOMATION AGENCY. ALL RIGHTS RESERVED 2024
DUBLIN, IRELAND